Utility Services & Billing
A utility bill is calculated and will be due each month. Utility bills can be paid using any of our multiple options on the Pay Bills page. Current utility rates are available HERE.
Budget Billing can make planning and budgeting for energy cost easier. You get predictable monthly energy bills by evening out your monthly bill payments. This allows you to better plan for budgeting your utility costs.
o To qualify,
• You must be an electric customer to be eligible.
• You must have 12 months of continuous billing/usage history at the location.
• You must not have past due balances on your account
• You must not have made late payments within the last 12 months
• You must not have been cut-off within the last 12 months
• You must complete and sign the application acknowledging you understand the terms of the program
o Enrollment period for budget Billing will take place once a year. New members will start on Oct. 1 of each year. Enrollment will begin July 1st and end August 31st of each year.
o Semiannual reviews and possible adjustments keep payments in line with actual usage.
o Any difference between your plan amount and actual is reflected in the settle-up that occurs in month 12 of the plan
o An additional 12 % will be added to help avoid a deferred balance growing too cumbersome to settle at the next adjustment period.
o You may cancel at any time. However, you will not be allowed to re-enter the program for 12 months and will be subject to the above qualifications.
o To enroll click the appropriate button below, then complete the application with an electronic signature and submit it online to Customer Service. Upon review of your request you will receive a copy of the completed document stating approval status.
o If you are not ready to tackle the online process, stop by City Hall or the Electric Offices and they will help you get the application completed.
o If approved, you will receive a letter just prior to October 1 each year stating your average bill amount for the month.
Disconnection for Non-Payment
**You must notify Customer Service after you make a payment for services to be restored.**
Failure to pay by the due date will result in additional charges to your account. A 3% late fee penalty will be charged the day after your bill's due date plus 3 days. If the past due balance is still unpaid by 5:00 p.m. on the thirtieth (30) day after the billing date, a $30.00 delinquent fee will be charged to your account. If the past due balance is not paid by your bill's disconnection date, service will be disconnected for non-payment.
For service to be restored during business hours, your past due balance must be paid in full. If you make a payment online or over the phone, please contact Customer Service to have your service restored. For service to be restored after business hours before 9:00 p.m., your past due balance plus $100.00 must be paid in full. For service to be restored after business hours after 9:00 p.m., your past due balance plus $250.00 must be paid in full.
Home Energy Saver®
Home Energy Saver® is an online tool developed by the U.S. Department of Energy that empowers homeowners and renters to save money, live better, and help the earth by reducing energy use in their homes. Home Energy Saver® (HES) recommends energy-saving upgrades that are appropriate to the home and make sense for the home's climate and local energy prices. HES also connects users to an expanding array of "how-to" informational resources across the Internet. These modules offer a host of links to practical information, ranging from lists of specific efficient products - to tips about selecting a good contractor - to information on available rebates, tax credits, and other financial incentives.
Get started with Home Energy Saver® today!
Customer-Owned Renewable Generation
Customers who install renewable energy generation systems (RGS) on their homes or businesses can interconnect with the City's distribution system and receive a billing credit for the solar energy they do not use. Get started with Customer-Owned Renewable Generation today.
Each meter is read once a month by our staff. Most meters in the city are read by radio transmission and do not require visual inspection by a meter reader. If you feel for any reason that your meter is not being read monthly, or if you feel that your meter is not working properly, please contact Customer Service.
Customers are encouraged to check their plumbing and irrigation systems regularly to avoid a water leak. Even a small leak, such as a running toilet or a faulty sprinkler head, can cause excessive and expensive water consumption. The City of Mount Dora is able to provide one leak adjustment per 24 month period per address according to the approved leak adjustment policy. Once a leak is repaired, proof in the form of a receipt must be provided as well as a completed APPLICATION. For adjustment consideration, please submit receipts and application to Customer Service via email, fax, mail, night-drop box (located between City Hall and the community building), or in-person.
- How do I get my utilities turned on or off?
- How can I pay my utility bill?
- How do I get a Business Tax Receipt?
- Where can I apply for car wash, garage, carport, or yard sale permits?
- What is the direct telephone number for the City's Customer Service Department for utility billing, utility cut-off/turn-on, complaints, etc.?